LIQUIDRed
Frequently Asked Questions

Find all the answers to Frequently Asked Questions on LIQUIDRed Products

We’re passionate about bringing great design, quality and innovation to bathrooms across South Africa and the World at affordable prices. From how we package our products, to how we test them, to how they mount on a bathroom wall, it’s clear we are a family obsessed with every little detail. Just see the effect it has on your bathroom.

Tapware

Basin Mixers: Are they water-saving?

The standard flow rate for the LIQUIDRed Basin Mixer is approximately 8 litres per minute. If you want to reduce water consumption even further, you could order a water-saving aerator as an optional extra which reduces the flow rate to approximately half to 4.5 litres per minute.

Basin Mixers: What could cause a leaky connection on a braided connector hose?

Make sure that the braided connectors have not been twisted and also that they are free of tension. If there is tension, then a longer length braided connector would need to be used. Also check the seals to make sure they are not damaged and if they are, then they would need to be replaced.

Basin Mixers: What could cause leaking just below the lever?

Check the aerator, if there is dirt or soil in the aerator than is a possibility the water pipes have not been flushed properly during installation and it is also possible that the cartridge has been damaged. If there is dirt or soil present in the aerator, remove it and clean it. Also check the cartridge by removing it and rinsing it with water, then re-sit the cartridge correctly. If it continues to leak, than replace the cartridge.

Basin Mixers: What could cause low water flow?

Low flow rate could be caused typically by dirt clogged in the aerator. You will need to remove the aerator and clean it in order to restore the water flow. Also check the angle valves have been opened fully and check the overall water pressure in your home.

Basin Mixers: Why are there two different heights?

We stock 110mm and 210mm high Basin Mixers. The 210mm is used for a counter-top basin where the Mixer would be installed on the counter-top. Whereas the 110mm Mixer would be installed on the basin.

Basin Mixers: When I turn my lever to the left, cold water comes out and when I turn it to the right, hot water comes out. What's wrong?

The hot and cold braided connectors have been swopped around. Shut off the water at the angle valves and swop over the braided connectors.

Why choose a Shower Mixer with a Diverter?

The Shower Mixer with Diverter is used in conjunction with the Hand Shower. If you are not using a Hand Shower, then you can opt for the standard Shower Mixer.

Shower Rose: What could cause low flow rate?

Lime scale build up over the tiny rubber holes could cause low water pressure. To clean the shower rose, simply run your finger over the rubber holes with the water running to loosen the lime scale which should just fall away. Also check the water pressure in your home.

What is the product guarentee?

LIQUIDRed Basin & Shower Mixers are guaranteed for a period of 12 years from date of purchase against any manufacturing defects.
The Shower Rose, Shower Arms, Hand Showers and Shower Hose are guaranteed for a period of one year from date of purchase against any manufacturing defects. Special colour finishes are guaranteed for a period of 12 months against any manufacturing defects. 
Caution:  During installation make sure you are using the correct tools to prevent surface damage on all products.

Bathroom Accessories

Are the Wonder-Mount LIQUIDRed bathroom accessories easy to install and can I install them myself?

Yes. We have designed a unique mounting system called the Wonder-Mount which is easy to install yourself. For more information, you can watch the video here.

What is the red plastic part for that has been supplied with my LIQUIDRed bathroom accessories?

This is amounting template that has been designed to make installation easier and shows you where you need to drill the holes, this also means that you don’t need to use a tape measure. The plastic part can be disposed of after the holes have be drilled.

What installation parts are supplied with my LIQUIDRed bathroom Accessories?

Wall fasteners for masonry installation are supplied as standard and are visible through a see-through window on the back of the packaging.

What is the product guarantee?

LIQUIDRed bathroom accessories are guaranteed for a period of 5 years from date of purchase against any manufacturing defects. Special colour finishes are guaranteed for a period of 12 months against any manufacturing defects.

Ladder Rails: Are they heated?

No, these are not heated. The ladder rails have been designed as a unique bathroom feature for beautiful storage.

General

How can I care for my LIQUIDRed Chrome products?

Use water and a soft cloth to clean. If dirt and lime-scale have accumulated on the surface of the mixers only use cleaners with a citric-acid base. Rinse the fittings with sufficient clean water to remove all cleaning agent before drying. Use a soft clean cloth to polish dry.

  • DO NOT use general house-hold cleaning agents as these can contain chlorine or other acids.
  • DO NOT leave the cleaning agent on the fitting for an extended period.

Suitable cleaning agents:

  • Use cleaners with a citric acid base only.
  • We recommended that you only use cleaning agent specially developed for chrome fittings.
  • Read and follow the instructions on the cleaning agent packaging.
  • The cleaning spray should be sprayed onto the cloth and not directly on to the chrome fitting.

UNSUITABLE cleaning agents and cleaning materials:

  • DO NOT USE Tile Grout cleaner or any other cleaner with an acid (with the exception of citric-acid) or chlorine (bleach) base.
  • DO NOT USE any abrasive cleaning materials or pads.
  • DO NOT USE cleaners with abrasive particles or scouring powders.
How can I care for my LIQUIDRed special colour finish?

To maintain the original condition of your special finish, it is important that the products is cleaned regularly, and no soap residue or any other bathroom products residue is allowed to dry on the product.

  1. Daily Cleaning

Clean daily only using warm water and dry off with a soft cloth.

  • DO NOT USE Tile Grout cleaner or any other cleaner with an acid (with the exception of citric-acid) or chlorine (bleach) base.
  • DO NOT USE any abrasive cleaning materials or pads.
  • DO NOT USE cleaners with abrasive particles or scouring powders.
  1. Toothpaste, Shaving Cream, Hand Soap and other bathroom products

DO NOT allow nay reside to dry off on the products. Immediately rinse off with warm water and dry with a soft cloth.  

  1. Chipping of the surface

As some of the colour finish surfaces are coated, it is possible to damage the surface which is not covered by the guarantee. DO NOT bump with hard objects.

Can I order spare parts?

Yes, we keep stock of various consumables. For more information contact LIQUIDRed or an authorised stockist or reseller. Click here to find a store near you. Find a Retailer